Scottish Group: Customer Satisfaction with Scottish Local Government
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See more and join Scottish Customer Satisfaction and Experience project
Scottish Customer Satisfaction and Experience project
Started: Dec 2008 | 26 members
Lead organisation: Improvement Service
Lead facilitator: Tallulah Lines
This community is for staff in Scottish councils with knowledge and experience in customer services and in assessing customer satisfaction and experience. The community will work together to gather, share and understand current approaches to question sets and data standards used in this field.
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