Communities of Practice for Local Government

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Scottish Customer Satisfaction and Experience project Apply to join Private community | 26 members
Lead organisation: Improvement Service
Lead facilitator: Tallulah Lines
This community is for staff in Scottish councils with knowledge and experience in customer services and in assessing customer satisfaction and experience. The community will work together to gather, share and understand current approaches to question sets and data standards used in this field.
Scottish Group: Customer Satisfaction with Scottish Local Government Join Public community | 230 members | This community has 1 sub-communities
Lead organisation: Improvement Service
Lead facilitator: Tallulah Lines
This community is a space to share ideas and information about a specific research project looking at customer satisfaction... issues arising from the project. The community site is also open to all across Scottish local government, to inform them of project developments and enable them to feed their views in to the project as it progresses.